11th Mar 2012
Frozen Amazon Kindle? Maybe you have a screw loose
Last week my Amazon Kindle suddenly froze, just as I was turning a page. It did not respond to buttons, did not respond to a reset, did not shine a light when plugged in. No funny screen lines or other buggy behavior, just sudden bricking.
We called the Amazon help line and I had to go through all the steps I already tried, talking to someone who wasn’t really listening to me (“Hold down the power button for 20 seconds.” “Okay…no, 20 seconds later and it’s still frozen.” “Great, now tell me when it’s done rebooting.”) Eventually I was told that the Kindle was broken and out of warranty, but in order to keep me as a customer they were willing to sell me a new one for a little over half the price. I said probably not.
My wife, however, noticed that the Kindle made a slight rattle when shaken. I pried the back off and noticed two tiny screws were lying around in the case. There were three screw holes, so I searched for and found the third screw jammed under the mainboard. I put them back and tightened the screws with a knife, and the thing sprang back to life. I’m guessing one of the screws fell in just the right place and shorted something, which explains how it could suddenly go from fully functional to completely unresponsive as I was using it.
Why were there loose screws? Probably poor quality control at the factory, but maybe also because I have a Kindle cover with two metal tabs that slot into the side of the device. If one (or one’s toddler) tugs and pushes on the Kindle while it’s jacked in, it can pry at the mainboard, maybe enough to dislodge a screw.
If you have a Kindle with the same symptoms—completely unresponsive, doesn’t reboot, doesn’t charge—you might want to check if one of the screws is missing. You might hear a rattle if you shake it, but if a screw is jammed somewhere it won’t make noise.
Last week my Amazon Kindle suddenly froze, just as I was turning a page. It did not respond to buttons, did not respond to a reset, did not shine a light when plugged in. No funny screen lines or other buggy behavior, just sudden bricking.
We called the Amazon help line and I had to go through all the steps I already tried, talking to someone who wasn’t really listening to me (“Hold down the power button for 20 seconds.” “Okay…no, 20 seconds later and it’s still frozen.” “Great, now tell me when it’s done rebooting.”) Eventually I was told that the Kindle was broken and out of warranty, but in order to keep me as a customer they were willing to sell me a new one for a little over half the price. I said probably not.
My wife, however, noticed that the Kindle made a slight rattle when shaken. I pried the back off and noticed two tiny screws were lying around in the case. There were three screw holes, so I searched for and found the third screw jammed under the mainboard. I put them back and tightened the screws with a knife, and the thing sprang back to life. I’m guessing one of the screws fell in just the right place and shorted something, which explains how it could suddenly go from fully functional to completely unresponsive as I was using it.
Why were there loose screws? Probably poor quality control at the factory, but maybe also because I have a Kindle cover with two metal tabs that slot into the side of the device. If one (or one’s toddler) tugs and pushes on the Kindle while it’s jacked in, it can pry at the mainboard, maybe enough to dislodge a screw.
If you have a Kindle with the same symptoms—completely unresponsive, doesn’t reboot, doesn’t charge—you might want to check if one of the screws is missing. You might hear a rattle if you shake it, but if a screw is jammed somewhere it won’t make noise.
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